FAQ

When will my item be shipped, and how long will it take?

Momi will dispatch your orders within 1-2 working days of purchase. You will receive an email of shipment details.

  • SENDLE: Domestic standard post: - Expect parcel to arrive 2-10 business days after shipment.
  • AUSTPOST: Domestic standard post: - Expect parcel to arrive 2-10 business days after shipment.
  • AUSTPOST: Express post: - Expect parcel to arrive 1-3 business days after shipment. 
      • AUSPOST: International Postage: - Expect parcel to arrive 14-30 business days after shipment.
      **Please note: Peak seasons can cause delays to these times frames.

       

      I would like to send back an order

      At Momi we take pride in the quality of our products, if for any reason you are not completely satisfied with your purchase please send your item back within 7 days of arrival to receive store credit to your purchase value. To be eligible for return, Items must be unworn, in original condition with tags attached.

       *Return shipping fees are the responsibility of the buyer 

      Any item/s that are purchase on a sale price will not be eligible for exchange or credit note. 

      Please note: We do not offer refunds.

      For returns please email: momibabie@outlook.com

      Can I modify my order?

      An order cannot be modified or cancelled once placed. Please ensure you review your order prior to completion to avoid mistakes. Our system is not able to add or remove inventory on an existing order. A new, separate order needs to be placed.

       

      For all other enquires please email: momibabie@outlook.com

      replies may take up to 72hours.

      if you do not hear from us, please contact via instagram Momibabie